Privacy Policy

Date: 5, 2015

This privacy statement applies to www.hotelparaisopto.com.mx, which is owned and managed by Hotel Paraiso. This privacy statement describes how we collect and use the personal data that you provide to us through our website: www.hotelparaisopto.com.mx. It also describes the choices you have regarding our use of your personal data and how you can access and update this information. We may change this privacy statement from time to time, so please visit this page often to stay aware of changes.

What kind of personal information do we collect?

The type of personal data we collect includes:

  • Your name, surname, email address, telephone number and home address;
  • Credit card details (card type, credit card number, cardholder name, expiration date and security code);
  • Guest stay details, including check-in and check-out dates, special requests, comments about your preferences (such as room preferences, facilities or any services used);
  • Data you provide us about your marketing preferences or if you participate in surveys, sweepstakes or promotional offers;

When you visit our website, even if you do not make a reservation, we may collect some data, such as your IP address, the browser you use and data about your computer operating system, application version, language settings and the pages you see. we have shown. If you are using a mobile device, we may also collect data that identifies your device, its specific settings, and data about latitude/longitude and characteristics. When you make a reservation, our system records through what means and from which websites you made the reservation. If this data can identify you as an individual, it is considered personal data and is subject to this privacy statement.

You can always choose what personal data (if any) you want to provide to us. However, if you choose not to provide certain information, this may affect some of the transactions you make with us.

Why do we collect, use and share your personal information?

  • Reservations: We use your personal information to complete and manage your online reservation and send you a confirmation email, a pre-arrival email and give you information about the area and our accommodation.
  • Customer service: We use your personal data to provide you with customer service.
  • Guest comments: We may use your contact details to invite you by email to write a review after your stay. This way you can help other travelers choose the accommodation that best suits them.
  • Marketing Activities: We also use your information for marketing activities, as permitted by law.
  • Other communications: on other occasions we may contact you by email, postal mail, telephone or message depending on the contact details you share with us. The reasons may be:
    • That we have to respond and manage requests you have made.
    • If you have not completed an online reservation, we may send you a reminder to continue your reservation. We think that this additional service can be useful to you because it allows you to continue with the reservation without having to search for the accommodation again or complete all the reservation details from the beginning.
    • When you use our services, we may send you a questionnaire or invite you to provide feedback about your experience with our website.
  • Comply with legal and regulatory obligations: We may use your personal data to comply with legal and regulatory obligations.
  • Detection and Prevention: We may use your personal information for the detection and prevention of fraud and other illegal or unwanted activities.
  • Improving our services: Finally, we use your personal data for analytical purposes, to improve our services and user experience, as well as the functions and quality of our online travel services.

How do we share your personal information with third parties?

We may share your personal data with third parties as indicated below.

  • Service Providers: We may use service providers to process your personal data only on our behalf. This processing is carried out for purposes such as facilitating payments for bookings, sending marketing materials or for analytical support services. These processing are subject to confidentiality clauses and the use of your personal data for its own purposes or any other purpose is not permitted.
  • Competent Authorities: We disclose personal information to law enforcement and other government authorities to the extent required by law or strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Personal information retention

We will retain your personal data for as long as we consider necessary to provide you with our services, comply with applicable laws (including document retention laws), resolve any disputes between the parties, and conduct our business. All personal data that we hold will be subject to this privacy statement.

Cookies

What is a cookie?

Cookies are small data files that the browser stores on your computer or mobile device when you browse a website. Most websites use cookies because they improve the functioning of the websites.

How do we use cookies?

Our goal is to offer you an advanced and intuitive website that responds to your needs and tastes. To achieve this, our website uses the following types of cookies:

  • Technical cookies: We use technical cookies to show you our website. These cookies are absolutely necessary for our website to function correctly.
  • Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively.
  • Analytical cookies: We use these cookies to understand how you use our website, detect what works and what doesn’t, optimize and improve the website and ensure it remains interesting and relevant. The data we collect includes the web pages you have visited, referring/exit pages you have entered and exited, type of platform you use, date/time information and data such as the number of clicks you have made on a given page. , mouse movements and scrolls, and text you type when you use our website. These analytical cookies may collect personal data.

How long are our cookies active?

The cookies we use have different useful lives depending on the purpose for which they are used. The maximum duration that we usually set is five years from your last visit to our website. You can delete all cookies from your browser whenever you want.

Do we use third-party cookies?

Yes, we use the services of providers for analytical purposes, for example by Booking.com. These tracking and analysis technologies include: cookies, counters, tags and scripts. Booking may place cookies for its own purposes as described at http://www.booking.com/content/privacy.html. The tracked information is used at Hotel Paraiso for marketing automation, customer relationship management and business intelligence systems. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site, and to gather demographic data about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual or aggregate basis. The suppliers we work with are committed to establishing responsible trade and good standards and practices in data management.

How can you manage cookie preferences?

Using your browser settings, for example Internet Explorer, Safari, Firefox or Chrome, you can set which cookies you accept and which you do not. The settings are located in different places depending on the browser you use. You can go to the “Help” function of your browser to locate the settings.

Security

What security procedures do we apply to protect your personal information?

We use appropriate business systems to protect and safeguard any personal data you provide to us. Additionally, we use security procedures and physical and technical restrictions to access and use personal data on our servers. Only authorized personnel are allowed to access personal data in the course of their work.

Information access

How can you control the personal data you have given us?

You have the right to review the personal data we hold about you. You can request a summary of your personal data by sending an e-mail to hotelparaiso_recepcion@hotmail.com indicating “Request for personal information” in the subject of the e-mail.

We ask that your personal data is correct and up to date. If the personal information we hold about you is incorrect, out of date or not relevant to the purposes for which it was collected, we will update or delete it if you ask us to do so. You can contact us at hotelparaiso_recepcion@hotmail.com. We will respond to your request within 30 days. However, we may need to retain certain information, for example, for legal or administrative reasons, such as record keeping or detecting fraudulent activity.

Contact us

Hotel Paraiso controls the processing of personal data collected from the website and through cookies. The Hotel Paraiso in Constitución and Simon Morua. Section A. If you have any suggestions, requests or comments about privacy, personal information, cookies and how we manage personal data, you can send an e-mail to hotelparaiso_recepcion@hotmail.com.